I Got a Text to Pick Up My Order By End of the Day
I put an order at a store and got a text it was ready to be picked up. I went to the store and picked up everything in the cardboard box of the # they gave me. I did not think to check it all of several items as it seemed like the right number of items were there (two were pajama sets).
A few days later I got a text to pick up another order, so I looked and then realized a pajama set was incomplete, and the missing part was to be picked up by the end of the day (it was not for another new order). I drove there and got the pick-up box # to check – but it was empty. I went to Customer Service to show them the text I got and the box # to go to. She went to it as well and saw it as empty. She tried a few things on my phone and accidentally hit that it was picked up. She referred me to the floor worker, and he tried looking in various areas and in neighboring boxes to no avail. He understood it was not picked up – I was not carrying any items, and he saw the email alerting me to come pick it up.
The pick-up boxes are not secure. They are open cardboard boxes. Anyone can grab something and walk out. Anyone can pick up their order, confirm their pick-up then grab something also from another box. The items are have a sticker receipt so staff will know it’s already paid for when anyone leaves the store – but no one looks at the stickers to verify that it’s the right person walking out with their own items. It’s a system that can allow theft easily, being on an honor system.
He apologized and said he would send me a refund. However, the refund did not come. I called the main office and explained all this. They wondered why it was showing that it was picked up. I said I did not pick it up, but the Customer Service person hit it on my phone while trying to figure the issue. I said I will never again order online to pick up at the store. They generated a refund, and then also sent me a $10 reward so they did much more to make up for it. I’m impressed with their compensation, but I will not use the pick-up system again (unless I will be in the area that day anyway). PR More Scams to Look For Need Cash Now? Need a Lawsuit or Insurance Advance to Get By? Looking to Buy Something? Shop Here! Self-Improvement and Health Topics
A few days later I got a text to pick up another order, so I looked and then realized a pajama set was incomplete, and the missing part was to be picked up by the end of the day (it was not for another new order). I drove there and got the pick-up box # to check – but it was empty. I went to Customer Service to show them the text I got and the box # to go to. She went to it as well and saw it as empty. She tried a few things on my phone and accidentally hit that it was picked up. She referred me to the floor worker, and he tried looking in various areas and in neighboring boxes to no avail. He understood it was not picked up – I was not carrying any items, and he saw the email alerting me to come pick it up.
The pick-up boxes are not secure. They are open cardboard boxes. Anyone can grab something and walk out. Anyone can pick up their order, confirm their pick-up then grab something also from another box. The items are have a sticker receipt so staff will know it’s already paid for when anyone leaves the store – but no one looks at the stickers to verify that it’s the right person walking out with their own items. It’s a system that can allow theft easily, being on an honor system.
He apologized and said he would send me a refund. However, the refund did not come. I called the main office and explained all this. They wondered why it was showing that it was picked up. I said I did not pick it up, but the Customer Service person hit it on my phone while trying to figure the issue. I said I will never again order online to pick up at the store. They generated a refund, and then also sent me a $10 reward so they did much more to make up for it. I’m impressed with their compensation, but I will not use the pick-up system again (unless I will be in the area that day anyway). PR More Scams to Look For Need Cash Now? Need a Lawsuit or Insurance Advance to Get By? Looking to Buy Something? Shop Here! Self-Improvement and Health Topics